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Returns, Refunds & Cancellations

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At ReimerPrint, most products are manufactured specifically for each customer using the size, quantity, stock, finishing options and artwork selected for that order. Because our products are custom made, they generally cannot be returned or exchanged simply because a customer changes their mind.

We want you to be satisfied with the products you receive. If there is a problem with your order, please contact us and we will review it promptly.

Order Cancellations

If you need to cancel or change an order, contact ReimerPrint as soon as possible.

Orders may be changed or cancelled before production begins. Once an order has entered production, changes or cancellations may no longer be possible because materials, printing or finishing may already be underway.

If a cancellation is approved after work has begun, charges may apply for work or materials already used.

Customer-Supplied and Approved Artwork

Customers are responsible for reviewing their artwork and order specifications before submitting an order for production.

Please carefully check:

  • spelling and grammar
  • phone numbers, addresses and other contact information
  • dimensions and orientation
  • quantities
  • selected stock and finishing options
  • image resolution and quality
  • artwork placement and content

ReimerPrint is generally unable to provide a free reprint or refund for errors contained in customer-supplied or customer-approved artwork.

Printing Errors or Defective Products

If you believe your order was produced incorrectly or contains a manufacturing defect, please contact us within 5 business days of receiving your order. If ReimerPrint requires an approved defective product to be returned, ReimerPrint will provide return instructions and cover the applicable return shipping cost.

Please provide:

  • your order number
  • a description of the problem
  • photographs clearly showing the affected product
  • the approximate quantity affected

We may request additional photographs or samples so our production team can properly evaluate the issue.

Once the issue has been reviewed, ReimerPrint may provide an appropriate remedy such as a reprint, replacement, account credit or refund.

Damaged Shipments

If your shipment arrives damaged, please notify ReimerPrint within 5 business days of delivery.

Keep the damaged products and the original shipping packaging until the issue has been reviewed.

When contacting us, please include:

  • your order number
  • photographs of the damaged product
  • photographs of the shipping carton or packaging
  • a description of the damage

This information may be required to submit a claim with the shipping carrier.

Colour and Printing Variations

Printed colour can vary from what appears on a computer or mobile device because screens display colour differently from commercial printing equipment.

Minor variations between print runs may also occur as part of the commercial printing process. These normal production variations are not necessarily considered manufacturing defects.

If you believe the colour or print quality of your order is outside normal production expectations, contact us and we will review it.

Incorrect Products

If ReimerPrint produces or ships a product that does not match the specifications submitted with your order, please contact us within 5 business days of delivery.

We will review the order details and determine the appropriate solution.

Refunds

If a refund is approved, it will normally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the credit to appear. Actual processing time may vary depending on your bank or payment provider.

Shipping charges may not be refundable unless the refund relates to an error by ReimerPrint or another circumstance requiring reimbursement.

Returns

Because ReimerPrint products are generally custom manufactured, do not return products without first contacting us.

If a physical return is required as part of resolving an issue, our team will provide instructions.

Unauthorized returns may not be accepted.

Your Legal Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection law.

Ontario's consumer-protection rules do not provide a blanket right to return merchandise simply because a purchaser changes their mind, but there are circumstances where consumers have cancellation or refund rights, including certain delivery and misrepresentation situations.

Contact ReimerPrint

Questions about an order, cancellation, damaged shipment, reprint or refund can be directed to:

ReimerPrint / Reimer Graphics Inc.
3649 Greenlane Road
Beamsville, Ontario L0R 1B1
Canada

Phone: (905) 325-9573
Email:sales@reimergraphics.com
Hours: Monday to Friday, 8:30 AM–5:00 PM ET